Design Without Distraction:
Let Us Take Client Management Off Your Plate
As a creative designer, your talent lies in crafting stunning visuals, not just juggling client communications or managing endless feedback loops. That's where I come in.
I'll help you create a client experience that turns first-time customers into loyal advocates and help you:
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Save time with streamlined communications, workflows, and project management so you can focus on creative work.
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Boost client satisfaction by delivering a professional, seamless client experience from start to finish.
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Build loyalty by turning one-time projects into long-term relationships with systems that foster trust and repeat business.
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Elevate your brand by positioning yourself as a designer who goes above and beyond for every client.
Managing a Thriving Business is Fulfilling, but it Often Comes with its Share of Challenges
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Constant overwhelm from juggling client communication and project deadlines
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Endless back-and-forth emails for feedback and revisions
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A lack of structure in your client onboarding or offboarding process
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Missed opportunities to turn one-time clients into loyal, repeat customers
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Feeling like you’re spending more time managing clients than creating designs
You're Here Because You're Experiencing:
Picture a business where:
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You wake up to organized workflows and clear project timelines
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Clients feel cared for with streamlined communication and milestone updates
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You can focus on designing while someone else handles the onboarding, updates, and follow-ups
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Your client experience reflects the same professionalism and polish as your designs
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Every project ends with happy clients who come back for more
Imagine if This
Could Change:
This transformation isn’t just possible—it’s exactly what I help you achieve.
The Customer Service Experience Clinician
Hey! I'm Ebony, and I specialize in helping online service providers like you elevate client relationships. With 10+ years of experience in operations management, customer service, and project management, I've mastered creating seamless systems that let you focus on what you do best: designing.
I combine a passion for organization with a deep understanding of creative businesses to deliver solutions that enhance client communication, build trust, and foster long-term loyalty.
Let's turn your creativity into a streamlined, sustainable business with clients who keep coming back for more.
Why Work With Me?
Specialized Expertise
Seamless Integration
Tools & Systems Mastery
Proactive Communication
Results-Driven Approach
Proven Track Record
Personalized Support
Focus On Designing While We Handle the Details
CLIENT RELATIONSHIP MANAGEMENT
$1250/mo
Are you tired or overwhelmed with trying to do it ALL? Do you struggle with delegating and letting things go? Are you ready to work more in your zone of genius and less on day-to-day tasks in your business?
This includes:
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Optimize Current Workflow & Processes (Backend)
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Client Experience Audit
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Customer Workflow Creation
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Client Onboarding Optimization
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Client Questionnaire
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Kickoff Meeting
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Welcome Pack or Client Portal Set-Up
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FAQ Development
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CRM and Project Management Optimization
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CRM Set-Up & Management
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PM Set-Up & Management
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Client Communication
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Define Clear Communication Channels
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Milestone Progress Updates
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Periodic Check-Ins
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Feedback Form Development
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Post-Project Follow-Up
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Schedule Periodic Touchpoints
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Communicate Upsell Opportunities
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Request Testimonial/Referral
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Client File Organization & Asset Management
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Update Client Portal
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Archive Assets
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* Up to 10 Hours/Week*
*3-Month Commitment*
What's Included
How It Works
Step 1: Discovery Call w/ Ebony
Let's meet! We'll hop on a complimentary call so I can learn more about who you are, your company, and what your exact needs are. Ready to chat? Click here.
Step 2: Personalized Action Plan
After our call, you'll be sent a personalized proposal on how The Empire Effect Agency can best serve you and your business.
Step 3: Design & Delight
Once you've decided enough is enough and that you're ready to delegate the client and project management stuff, we make it happen. We will have a Kick-Off Call and help you reach your goals.
Client Love
How My Clients Thrive After Working With Me
Working with me means transforming your business from reactive to proactive.
Are you ready to save an extra 5-10 hours per week, design more, and increase your revenu
