Operations Management
Simplifying Systems. Empowering Teams. Elevating Client Experiences.
At The Empire Effect Agency, we specialize in streamlining operations for service providers, nonprofit founders, and coaches. Our focus is on aligning your business infrastructure to support not just your goals, but the well-being of your team and the satisfaction of your clients.
Our Approach
We believe that a well-structured business is the backbone of sustainable growth. Our operations management services are designed to:
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Support the CEO
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Empower the Team
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Optimize Processes
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Manage Projects
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Integrate the Tools
Why Choose Us?
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Holistic Support: We focus on aligning your strategy, supporting your team, and improving the client experience. We believe that every part of the business matters!
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Simplification: Our goal is to reduce complexity, making your operations more manageable and effective.
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Alignment: We ensure that every aspect of your business is working together towards your vission and mission.
Strategic Support for a Business
That Runs Smoothly
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Streamlined Operations: I audit and optimize your workflows and systems to ensure everything runs efficiently.
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Project Management: From launches to long-term initiatives, I oversee the details, deadlines, and deliverables.
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Team Management: I handle communication, task delegation, and accountability, so you can lead your team without micromanaging.
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Systems and Tools Optimization: I implement the best tools for your business and eliminate the ones that are draining your resources.
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Metrics Tracking: I analyze your performance data to help you make informed decisions and stay aligned with your goals.
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Strategy and Planning: Together, we’ll map out the next steps for your business so you can grow with confidence.
What's Included?
Comprehensive Support Tailored to Your Needs
Starting at $2000/mo
Here’s what you can expect when you work with us:
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Strategic Planning
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Project Management
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Team Management & Delegation
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Business Organization
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Streamlining Systems
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SOP Creation & Maintenance
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Client Onboarding & Offboarding
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Client Relations
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Day-to-Day Implementation
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Weekly or Bi-Weekly Check-Ins
3-Month Commitment Required | Up to 40hours/month
What Happens When We Work Together
AFTER PARTNERING WITH ME AS YOUR OPERATIONS MANAGER, YOU'LL EXPERIENCE:
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More time to focus on your zone of genius
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A clear plan of action for your business growth
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Streamlined processes that save you time and energy
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Increased team efficiency with someone managing the day-to-day
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Confidence in your business operations, knowing they're running smoothly
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Freedom to lead as the CEO without worrying about the details.
Meet Your Partner in Business Growth
I'm Ebony, your go-to Operations Manager with years of experience helping overwhelmed CEOs transform their businesses. With a background in customer service management, executive assistance, and business development and strategy, I specialize in turning chaos into clarity. I'm not just here to "help", I'm here to partner with you, align with your vision, and create the systems and strategy you need to thrive.
Let's work together to build a business that's as sustainable as it is successful.
Is This the Support You've Been Looking For?
This Operations Management package is perfect for:
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Service Providers who want to elevate their client experience and scale with ease.
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Coaches and Consultants ready to step away from the backend altogether and focus on their clients.
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Nonprofit Leaders managing multiple projects and seeking support to keep their mission alive.
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Product-Based Business Owners juggling inventory, customer service, and growth intiiatives
If you're ready to step into the CEO role and stop being buried in operations, this is for you.
How It Works
Step 1: Discovery Call
Step 2: Tailored Proposal
Step 3: Focus on What Matters Most
Schedule a free call to discuss your needs, goals, and challenges, and learn how I can best support your business. Want to skip the call, request a custom proposal instead.
Receive a personalized proposal with package options designed to meet your unique needs and streamline your operations.
Sign your contract, submit payment, and let me handle the details while you focus on leading and making an impact.
Client Love
How My Clients Thrive After Working With Me
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Increased Productivity
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Clear Alignment with Your Goals
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Improved Work-Life Harmony
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Greater Focus and Efficiency
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Sustainable Systems
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Reduced Stress
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Clear Strategic Focus
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Cost Savings
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Enhanced Confidence
Don’t let the overwhelm of your backend and workflows hold you back any longer. Together, we’ll transform your business, giving you the freedom to focus on what you do best.
Frequently Asked Questions
What is an Operations Manager? An Operations Manager is your strategic partner behind the scenes. They focus on aligning your business foundation—systems, workflows, team communication, project coordination, and overall operations—so everything runs smoothly. They help you stay out of the weeds and focused on what you do best, while ensuring your team and clients have a consistent, seamless experience.
How do I know if I need an Operations Manager? You likely need an Operations Manager if: 👉🏾 You're the bottleneck in your business. 👉🏾 You're managing a team but still doing most of the heavy lifting. 👉🏾 Projects are falling behind or lacking follow-through. 👉🏾 You've outgrown DIY systems or pieced-together processes. 👉🏾 You want your business to scale, but things feel disorganized or chaotic behind the scenes. If you're leading a growing business and you're ready to simplify, delegate, and create a sustainable foundation, you're ready!
How is an Operations Manager different from a Virtual Assistant (VA)? While both roles support your business, their focus is different: A Virtual Assistant typically executes tasks that you assign. An Operations Manager goes deeper: they assess, plan, lead, and manage. They create and improve systems, oversee the team, make sure projects move forward, and keep the business aligned with your goals. In short: VAs do the “doing.” Operations Managers focus on the “how” and “why” behind the doing, and can do as well.
What types of businesses benefit from operations services? Service providers, nonprofit founders, coaches, and mission-driven entrepreneurs who are building or managing a team, launching offers, or scaling their impact benefit most. If you’re delivering services consistently and want a business that runs well without you in every detail, operations support is for you.
What can I expect during the onboarding process? During onboarding, we'll 1. Conduct a comprehensive audit of your current operations, tools, and workflows. 2. Identify key areas of improvement and create a customized action plan. 3. Establish communication preferences, timelines, and priorities. 4. Begin implementing systems and processes to streamline your business. This process ensures we're aligned with your goals and have a clear path to success.
How do you communicate and collaborate with clients? I use tools like Asana, Slack, and Google Workspace to stay organized and keep communication seamless. We'll also schedule regular check-ins (weekly or bi-weekly) to review progress, address any concerns, and ensure everything is on track. I'll adapt to your preferred tools and communication style to make the process as smooth as possible.
How long does it take to see results? Every business is different, but many clients start seeing significant improvements in organization, efficiency, and stress reduction within the first 30-60 days. Larger projects, like full system overhauls or team restructuring, may take longer, depending on the scope.